Shipping

Shipping Policy

Thank you for purchasing your handcrafted, Australian Jewellery from Bonny Bay. We are committed to providing you with a seamless shopping experience, including reliable and timely delivery of your purchases. Please review our shipping policies below:

Order Processing:
All orders are processed within 1-3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Please allow for extra processing time during sale periods.

Shipping Rates:
Currently, shipping is charged as a flat fee of $10 for standard, and $15 for express shipping. We also offer free standard shipping for all orders over $100.
The shipping cost of your order will be calculated during the checkout process, before completing your purchase.

International Shipping:
Currently, we only offer shipping within Australia. We apologize for any inconvenience.

Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number.
To monitor your order, we recommend downloading the Australia Post Mobile App and Tracking Tool. This app provides accurate and up-to-date delivery information provided directly by Australia Post. If your order is more than 15 business days late, please lodge a late item enquiry with Australia Post.

Delivery Issues:
In the rare event of a delivery issue or delay, please contact our customer service team at info@bonnybay.store for assistance.

Incomplete or Incorrect Address:
Please ensure that the shipping address provided is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Shipping Holidays:
Our shipping carriers observe certain holidays, and this may affect the delivery time. Please consider this when placing your order around holidays.

Contact Us:
If you have any questions or concerns regarding your order or our shipping policies, feel free to contact our customer service team at info@bonnybay.store.

Estimated Delivery Times
All orders are dispatched from the Sunshine Coast, Queensland. Our estimated delivery times are as follows:

Standard Shipping 

Metro: 3-4 business days

Regional: 5-7 business days

Remote: 8-10 business days

 

Contact Us:
For any questions or assistance regarding returns and exchanges, please reach out to our customer service team at info@bonnybay.store.

Thank you for choosing Bonny Bay. We appreciate your understanding and cooperation with our returns and exchange policies.